More than 24 Hours Before Service: Customers may cancel or reschedule their booking without any charges if done more than 24 hours prior to the scheduled service time.
Customers may reschedule their appointment free of charge if the request is made at least 24 hours in advance.
In cases of unforeseen circumstances (e.g., natural disasters, government directives, or emergencies), cancellations will be handled on a case-by-case basis, and reasonable accommodations will be made.
For cancellations, rescheduling, or inquiries, customers may contact our customer support team.
Service providers must notify Sphere Five Services of any cancellations or inability to fulfill a scheduled service at least 48 hours in advance.
Failure to provide adequate notice may result in penalties or termination of the contract, as per the terms agreed upon.
In the event of unavoidable cancellations, service providers must arrange for a qualified substitute approved by Sphere Five Services to ensure service continuity.
In cases of unforeseen circumstances (e.g., natural disasters, government directives, or emergencies), cancellations will be reviewed on a case-by-case basis, and reasonable accommodations will be made.
Service providers must communicate cancellations or rescheduling requests to the company’s operations team.
Both policies are designed to comply with the general principles of Qatar’s contractual laws and emphasize fairness, transparency, and mutual respect.
